We currently offer Cash on Delivery (COD) across Pakistan. You only pay when you receive your order at your doorstep.

Yes, Helix Bazaar delivers nationwide across Pakistan. Delivery time is usually 3–5 working days, depending on your city.

All orders are processed within 24 hours. After dispatch, delivery typically takes 3–5 working days.

If you receive a damaged, defective, or incorrect product:

• Contact us within 24 hours of delivery
  
• Share clear pictures of the issue
  

After verification, we will arrange a replacement or refund.

We offer returns only in the following cases:

• Product received damaged
  
• Product received defective
  
• Wrong item delivered
  

Conditions:

• Item must be unused
  
• In original packaging
  
• Claim must be made within 24 hours
  

After approval, we will provide:

✔ Replacement
OR
✔ Refund (if replacement is not available)

Yes, you can cancel your order before it is shipped. Once the order is dispatched, cancellation may not be possible.

You can contact us through:

• WhatsApp
  
• Email
  
• Contact Us page
  

Our support team responds within 24 hours.