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Frequently Asked Questions (FAQ'S)

What payment methods do you accept?

We currently offer Cash on Delivery (COD) across Pakistan. You only pay when you receive your order at your doorstep.

Do you deliver all over Pakistan?

Yes, Helix Bazaar delivers nationwide across Pakistan. Delivery time is usually 3–5 working days, depending on your city.

How long does order processing take?

All orders are processed within 24 hours. After dispatch, delivery typically takes 3–5 working days.

What if I receive a damaged or defective product?

If you receive a damaged, defective, or incorrect product:

  • Contact us within 24 hours of delivery
  • Share clear pictures of the issue

After verification, we will arrange a replacement or refund.

What is your return & refund policy?

We offer returns only in the following cases:

  • Product received damaged
  • Product received defective
  • Wrong item delivered

Conditions:

  • Item must be unused
  • In original packaging
  • Claim must be made within 24 hours

After approval, we will provide:

✔ Replacement
OR
✔ Refund (if replacement is not available)

Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once the order is dispatched, cancellation may not be possible.

How can I contact Helix Bazaar?

You can contact us through:

  • WhatsApp
  • Email
  • Contact Us page

Our support team responds within 24 hours.

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